Frequently Asked Questions

The Kentucky Legislature has established a mathematical formula for setting support called the Uniform Child Support Guidelines. Both parties’ income, medical insurance costs, day care expenses and child support being paid for older children are all factored into the formula to arrive at the amount of support to be paid.

If there is a change in circumstances (i.e. change in one or both parties’ income, an older child being emancipated) that results in a change in the amount of child support of at least 15%, then the amount can be modified. Call 270-827-5753 for more information.

No. If your court order is a per child order, then support will automatically go down; otherwise the parent paying the support must file a motion with the court to have the amount of support reduced and it will be recalculated according to the uniform child support guidelines. The request for modification must, by Federal Regulations, be submitted in writing.

Call 270-827-5753 for more information.

The child support office in the county where the support was first ordered can help you enforce the order against the parent who is not paying. Several options are available including holding the paying parent in contempt of court and bringing criminal charges. Some other examples include:

• Denial of a Passport
• Denial or Suspension of a Driver’S or Professional License
• Income Withholding
• Intercept of Lottery Winnings
• Intercept of State or Federal Taxes

Information you have about the paying parent’s address and place of employment can be very helpful. Call 270-827-5753 for more information.

Be sure to include your name and social security number; mail to either address listed.

Mail your payment to:
Division of Child Support
P.O. Box 14059
Lexington, Kentucky 40512-4059
800-443-1576

or

Henderson County Attorney
P. O. Box 1316
Henderson, KY 42419-1316

The legal obligation to pay child support is completely separate from the issue of visitation rights. If you are court ordered to pay child support, you must do so regardless of when or if you see the children. If there is a court order giving you visitation and the custodial parent refuses to let you see the children, your recourse is to file a motion with the court asking that he/she be held in contempt of court.

Call 270-827-5753 for more information.

Please call Child Support Voice Response System at 800-443-1576. The toll-free number 800-443-1576 provides automated access to child support payment and account information. This system is available 24 hours a day, seven days a week. You must use your Individual Child Support ID Number provided by the child support agency to access and obtain information from the IVR. In the event your Individual Child Support ID Number is lost or forgotten, please contact your local child support office for assistance.

Payment information may be obtained from our office but due to confidentiality, you must either submit this request in writing or come by the office. Holidays generally delay payments two to three days. Generally, child support payments will be received by you within seven to ten days from the date a payment is made in our office.

See how to do this mathematical calculation on our Calculate page.

A direct deposit form may be obtained from our office at:

20 N Main Street
2nd Floor Office
Henderson, KY 42420

Due to confidentiality, only a custodial parent or non-custodial parent may request a copy of your pay history. This request must be made in writing or you can come by the office and obtain a copy.